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Live Chat Support		Customer Support Desk
Chat with all your website visitors		Log all customer support issues and resolutions
Put chat icons on any web page		Prioritise all trouble incidents by status
Initiate chat with visitors		Filter email from departmental POP3 email accounts
Push web pages to visitors		Optional integration with Sendmail and Qmail
Store canned responses		Send mass HTML email to users
Log statistics of your referrers		Optional Attachment Management
Save chat transcripts		Keep history of all resolved incidents
Department canned responses		Assign incidents to multiple departments
When in chat mode see message: “username is typing”		Customize the support trouble ticket with your fields
Email Transcript available for staff and users		Manage customer profile and logins
Handle Multiple chat request		Users can access history of all incidents and view past responses
Transfer live chats to other staff		Brand support desk with your own logo
Operator to operator chat		Post announcements for staff and users
Plays sound when request made from user		Customize fields that store member information
Optional Integration with Support Desk		Create user fields that are internal only
Capture Visitor Data		Respond and delete multiple incidents
Run on your server – Install Version		Access knowledgebase when responding to incidents
Visitor Traffic Monitor		Flood Email Protection
Customize Online / Offline Image		Blacklist incident requests based upon IPs or Email
Brand product with your logo and colours		Forget Password Feature
Brand control panel with your logo		Multiple Report Management
Access printer-friendly mode for chat transcript		Optional Integration with Knowledge base
Users will see number of calls before them and estimate hold time		Optional Integration with Document Manager
Set the order to how staff gets chat request		Directly Assign Incidents to other staff
		Detailed Report to see staff activity
Knowledge Base		Detailed Incident Reports
Create an unlimited repository of issues and solutions		Detailed Traffic Report
Brand the knowledgebase with your logo and colours		Easily Optimize your database
Create unlimited categories and sub-categories		Easily backup entire database
Search knowledgebase by keyword or category		Easily send emails to pending ticket users based on the date
Have users rate the articles		Easily close all pending incidents based on the date
Sort knowledgebase answers based on user rating		Email administrators based on priority of incident
Create internal categories and knowledgebase		Scan Incident subject and auto set priority
Link knowledgebase articles when responding to tickets		Staff can instant message other staff through internal mail system
Create Frequently Asked Question Section
Users can easily print articles		Contacts Register
Users can easily email to articles		Create custom fields
Users can see the last modified date		Create internal fields
		View statistics on your contacts
Document Manager		Customise Authorised Groups
Easily manage multiple documents		Advance Search of your contacts
Group Documents based on authorised groups		Give staff full or read-only access
Set-up access levels for your documents
Documents can be of any format		HTML Campaign Builder
Easy to use web management tool		Create and send HTML emails to all contacts
Automatically display documents for specific users		Create custom fields
		Create multiple email campaigns
Answer Assistant		Monitor links in your email campaign
Build interactive questions/answers		Personalize the html email sent
Easily manage answer assistant		Html emails sent can be easily un-subscribed
Enhanced textbox interface		Easily manage bounce emails that go out of your system
Easily view attributes
Create unlimited levels

Hosted Customer Support Desk"Customer Interaction for your website"

Hosted Customer Support Desk
"Customer Interaction for your website"