Call us on 1300 725 421
Instant Remote Support

Blog

March 17 2013

In: Blog
Posted By: admin
Comments: 0

Support Requests

Our current support structure at HostingWorx™ for hosted accounts is handled by our online support ticketing system. This system is accessed through your control panel login under the support section on the left hand side. From there you can track open incidents and submit new trouble tickets.

We find this system very valuable because it:
1) Improves Tracking and Customer serviceability
2) Allows more flexible hours to include 24/7/365
3) Decreases the margin of error with communications
4) Improves our knowledgebase to help increase customer satisfaction
5) Eliminates support calls for web advice/tools to non-HostingWorx™ customers

Customer Support Desk – Click here to Login to your Account and report a Support Request
We have built a self-help system to help you get the most out your hosting account. manage the control panel and site. The files are searchable and very fast to respond.

So, what do you think ?

Click here to cancel reply.

Our Services

Web Page Services
With expertise in a range of CMS platforms such as Wordpress, Drupal and other leading names.

eCommerce
We built our first store back in 2003 with osCommerce. Today we assist clients in many of the leading cart products such Loaded Commerce 7 with built-in Mobile and custom addon develepment.

Onsite and Remote Computer Support Services
We have expertise to be able to provide support for all your office computers, servers network and inter office needs - Give us a call today.
Microsoft Certified since 1989

Theme Modification
Themes can give you a head start at times but many times php, html & css need to be modified we can do fast cost effective changes as you need.