Our current support structure at HostingWorx™ for hosted accounts is handled by our online support ticketing system. This system is accessed through your control panel login under the support section on the left hand side. From there you can track open incidents and submit new trouble tickets.
We find this system very valuable because it:
1) Improves Tracking and Customer serviceability
2) Allows more flexible hours to include 24/7/365
3) Decreases the margin of error with communications
4) Improves our knowledgebase to help increase customer satisfaction
5) Eliminates support calls for web advice/tools to non-HostingWorx™ customers
Customer Support Desk – Click here to Login to your Account and report a Support Request
We have built a self-help system to help you get the most out your hosting account. manage the control panel and site. The files are searchable and very fast to respond.